Optimización de disciplinas de colas con simulación de eventos discretos: Una revisión teórica y empírica
Palabras clave:
investigación de operaciones, análisis de costo-beneficio, modelos de programaciónResumen
El análisis de sistemas de servicio que implementan colas con disciplina de prioridad ha ganado importancia en sectores donde la eficiencia operativa es crítica. Estos modelos son fundamentales para optimizar el uso de recursos, reduciendo tiempos de espera y mejorando la respuesta del sistema frente a demandas fluctuantes. La integración de teorías de colas con prioridad y la simulación de eventos discretos facilita la evaluación de estrategias operativas en condiciones variadas, permitiendo a los administradores adaptar recursos de manera más efectiva. Investigaciones recientes han incorporado elementos de lógica difusa para abordar la incertidumbre en las tasas de llegada y servicio, proporcionando un marco más flexible y robusto para el modelado de colas. Estudios sugieren que sistemas bien gestionados no solo mejoran los indicadores de rendimiento, sino que también apoyan una toma de decisiones estratégica basada en datos. Con el avance de las tecnologías de inteligencia artificial y aprendizaje automático, se anticipa que los modelos de colas con prioridad ofrecerán aún más capacidades de predicción y adaptación, marcando un desarrollo significativo en la gestión de operaciones y sistemas informáticos. Este campo sigue siendo prolífico para la investigación, con potencial para revolucionar prácticas en industrias que dependen de la gestión eficiente de la espera y el servicio.
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